Track Order

Track Your Order

Using your tracking link

As soon as your order is dispatched we send a shipping confirmation email containing your tracking number and a direct link to follow your parcel. Clicking that link is the quickest way to see where your order is.

If you cannot find the email, please check your spam or promotions folder before getting in touch — automated shipping emails often end up there.

Checking from your account

If you created an account at checkout, log in and open Orders to see the status and tracking details of every order you have placed.

When tracking has not updated

Tracking information can take 24–48 hours to begin showing movement after your parcel is collected. If your tracking has not updated for more than 5 business days, contact us and we will chase the carrier on your behalf.

Estimated delivery times

• Standard: 3–7 business days after dispatch
• Express: 2–3 business days after dispatch

Orders are typically prepared for dispatch within 1–2 business days of being placed.

Parcel marked delivered but not received

Please check around your property and with neighbours first, as carriers sometimes leave parcels in a safe place. If it still has not turned up after 24 hours, email us and we will open an investigation with the carrier.

Need help?

Email gamason0509@gmail.com with your order number and we will look into it for you.