Return Policy

Return Policy

We want you to be happy with your purchase. If something is not right, here is how returns work.

Return Window

You may request a return within 30 days of receiving your order. Items must be unused, in their original condition, and in the original packaging with any tags or accessories included.

How to Start a Return

  1. Email gamason0509@gmail.com with your order number and the reason for the return.
  2. We will reply with return instructions and a return address.
  3. Send the item back and let us know the tracking number.

Please do not send items back before contacting us — returns received without prior approval cannot be processed.

Refunds

Once your return arrives and has been inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it can take a further few days to appear on your statement.

Return Shipping Costs

  • If the item arrived damaged, faulty or incorrect, we cover return shipping.
  • For change of mind returns, return shipping is at your own cost.
  • Original shipping charges are non-refundable except where the item was faulty or incorrect.

Damaged or Incorrect Items

Please inspect your order on arrival. If anything is damaged, defective or not what you ordered, contact us within 48 hours with photographs and we will arrange a replacement or full refund at no cost to you.

Items We Cannot Accept

  • Personal care and hygiene items once opened
  • Perishable goods
  • Gift cards
  • Items marked as final sale

Cancellations

If you need to cancel, contact us as quickly as possible. We can usually cancel before dispatch, but once an order has shipped it must be handled as a return.